Privacy Policy

We are committed to safeguarding the privacy of our website visitors and service users (both online and offline).

This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and service users; in other words, where we determine the purposes and means of the processing of that personal data.

We use cookies on our website. Insofar as those cookies are not strictly necessary for the provision of our website and services, we will ask you to consent to our use of cookies when you first visit our website.

Our website incorporates privacy controls which affect how we will process your personal data. By using the privacy controls, you can specify whether you would like to receive direct marketing communications and limit the publication of your information. 

In this policy, "we", "us" and "our" refer to Explorers Collier Row.

 

How we use your personal data

In this section we have set out:

  • the general categories of personal data that we may process;

  • in the case of personal data that we did not obtain directly from you, the source and specific categories of that data;

  • the purposes for which we may process personal data; and

  • the legal bases of the processing.
     

We may process data about your use of our website and services ("usage data"). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is our analytics tracking system. This usage data may be processed for the purposes of analysing the use of the website and services. The legal basis for this processing is our legitimate interests, namely monitoring and improving our website and services. Since this usage data is largely derived from cookies or other web technologies, please also see our Cookie Policy.

We may process information relating to transactions, including purchases of services, that you enter into with us and/or through our website ("transaction data"). The transaction data may include your contact details, your card details and the transaction details. The transaction data may be processed for the purpose of supplying the purchased goods and services and keeping proper records of those transactions. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract and our legitimate interests, namely the proper administration of our website and business.

We may process your personal data as contained within our organisation listings data ("organisation listings data"). The organisation listings data may include names, email addresses, telephone numbers, job titles and individuals in photos and videos relating to your organisation. The sources of the organisations listings data are you, your organisation or the regulatory authorities. The organisations listings data may be processed for the purposes of being published on our websites, receiving updates and marketing emails about our website services and receiving email enquiries and brochure requests. The legal basis for this processing is our legitimate interests, namely the proper administration of our website, in particular, to provide website users with the necessary information on our website to make informed decisions about selecting care providers/care related services and to send enquiries/brochure requests to organisations and also to enable organisations to manage their listing and to accurately show the general public what services they offer.

We may process your email enquiries, brochure requests and callback requests data ("email enquiries data"). The email enquiries data may include names, email addresses, telephone numbers and postal addresses. The email enquiries data may be processed for the purposes of sending email enquiries, making brochure requests and callback requests to organisations. The legal basis for this processing is our legitimate interests, to provide website users with the ability to send enquiries/brochure requests to organisations and also to enable organisations to receive these enquiries/brochure requests.

We may process your reviews data ("reviews data"). The reviews data may include your name, email addresses, telephone numbers and other personal data included in the review comment. Your name may also be included by the reviewer in a review. The source of the reviews data is the reviewer and the reviews data may be processed for the purposes of the moderation and publication of reviews on the website. Your review and contact details may be passed to care providers or their service provider handling reviews. The term “care provider" may refer to the organisisation being reviewed or to a connected head office/subsidiary/franchisor/franchisee. Please see our Review Policy to how we moderate reviews. The legal basis for this processing is our or a third party’s legitimate interests which are to provide website users with the reviews to make informed decisions about selecting care providers, to provide service users and their family/friends a way to leave feedback to care providers and also to enable organisations to receive feedback and show the general public information on the services they offer.

We may process your website user account data ("website user account data"). The website user account data may include your name, email address and telephone number. The data may be processed for the purposes of managing your website user account. The legal basis for this processing is our legitimate interests, in particular, to provide those with website user accounts with additional website functionality.

We may process your email newsletter data ("email newsletter data"). The email newsletter data may include your names and email addresses. The email newsletter data may be processed for the purposes of sending you the email newsletter. Where we are sending a newsletter using personal data collected before 25 May 2018, the legal basis for this processing is our legitimate interests, namely the operation of our email newsletter, so that subscribers can receive informative and relevant news about the care sector and so that our website can provide the nursery sector with an important information service. Where we are sending a newsletter using personal data collected from 25 May 2018, the legal processing is consent.

We may process any of your personal data identified in this policy where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.

We may process any of your personal data identified in this policy where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.

In addition to the specific purposes for which we may process your personal data set out in this section, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

Please do not supply any other person's personal data to us, unless we prompt you to do so.

Providing your personal data to others

We may disclose your personal data to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes, and on the legal bases, set out in this policy.

We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

We may disclose the following categories of personal data to our suppliers or subcontractors insofar as reasonably necessary for the purposes outlined.

a) organisation listing data to subcontractors for storage of data, sending emails and communications, processing of photos and videos and processing of transactions.

b) email enquiries, brochure requests and callback requests data to our suppliers/sub contractors for storage of data and sending emails.

c) reviews data to our suppliers/sub contractors for storage of data, back up of data, sending emails and communications, processing of review cards and IT support.

d) recruitment data to our suppliers/sub contractors for storage of data, back up of data, sending emails and communication, IT support and collection of debtors.

e) job applications data to our suppliers/sub contractors for storage of data, back up of data, sending emails and communications and processing of CVs.

f) cv upload data to our suppliers/sub contractors for storage of data, back up of data, sending emails and communication and processing CVs.

g) website user account data to our suppliers/sub contractors for storage of data, back up of data and sending emails.

Financial transactions relating to our website and services may be handled by our payment services providers. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds.

In addition to the specific disclosures of personal data set out in this section, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

Third party websites

Our website includes hyperlinks to, and details of, third party websites.

We have no control over, and are not responsible for, the privacy policies and practices of third parties.

 

Personal data of children

Our website and services are targeted at persons over the age of 16.

If we have reason to believe that we hold personal data of a person under that age in our databases, we will delete that personal data.

Updating information

Please let us know if the personal information that we hold about you needs to be corrected or updated.

 

 

Acting as a data processor

In respect of the “invite to review" feature, we do not act as a data controller; instead, we act as a data processor.

Insofar as we act as a data processor rather than a data controller, this policy shall not apply. Our legal obligations as a data processor are instead set out in the contract between us and the relevant data controller.